Conditions Générales de Vente Montblanc

Updated on 02/11/2026

The website www.arlettie.fr on which the Event takes place (hereinafter referred to as the "Site" or "Arlettie Site") is published by the company ARLETTIE ONLINE, SAS with a capital of €10,000, RCS PARIS 841 311 731, whose registered office is located at 17 Avenue Raymond Poincaré - 75116 Paris and which is registered in the Paris Trade and Companies Register under number 348 626 391 (hereinafter referred to as "Arlettie").

Access to the Event implies unconditional acceptance of these conditions, which aim to define the terms of distance selling between Arlettie and the Customer, from the order to payment and delivery, which are specific to the Event (the "General Sales Conditions").

Montblanc’s customer service department is not authorized to answer questions or requests relating to a Product purchased as part of the Event, only Arlettie's customer service department is authorized to do so. To contact Arlettie Customer Service:

- By the form: https://guest.arlettie.com/en/contact

The following terms used in these Terms and Conditions, whether in the singular or plural, shall have the following meaning:

CUSTOMER: Refers to any Subscriber who has placed an Order on the Site.

ORDER: Refers to any purchase of one or more Products by a Subscriber on the Site under the conditions set out in these General Terms of Sale.

PERSONAL ACCOUNT: Refers to the Subscriber's account after registration to Arlettie services;

EVENT: Refers to the eventual sale of Products organized by Arlettie from Thursday, November 12th 2026 at 7:00am to Friday, November 13th 2026 at 23:59 and accessible on the Site via the invitation link communicated by Arlettie;

REGISTERED: Refers to any Employee or guest of Employees who, in order to access the Event, registers with Arlettie after having received a personal invitation from Arlettie to participate and access the Event; uses the services and in this context accepts these General Terms and Conditions of Sale as well as Arlettie's general terms and conditions of use, which can be consulted here (it being specified that the Employee's registration to Arlettie's services, for the purposes of accessing the Event, must be carried out using his or her professional email address);

PRODUCT: Refers to any Montblanc branded product offered for sale at the Event. Please note that the Products may have minor imperfections (such as scratches, tarnish, other marks or minor defects) which - although not significantly affecting the use of the Products concerned - will not be detailed on the Products' presentation page. The Products may not be delivered in the giftbox. This will not affect your rights under applicable law;

EMPLOYEE: Any natural person residing in Europe who is an employee of Montblanc and Richemont and their guests on the date of the Event, who has received an invitation link to the Event from Arlettie;

SERVICES: Refers to all services offered to Subscribers by Arlettie in the context of using the Site, accessing the Event and placing an Order.

The purpose of these General Terms and Conditions of Sale is to define the conditions of access and use of the Services offered to Subscribers and the rights and obligations of Subscribers when using the Services to access the Event and place an Order for Products in this context.

Access to the Event is subject to prior registration to the Services through the Employee's use of his or her business email address.

Registration for the Services implies full and unreserved acceptance of the contractual documents, which the Subscriber declares to have read and understood in their entirety, and which are the following, listed in ascending order of priority and forming an indivisible whole:

- These Terms and Conditions, including the privacy policy at the bottom of each page of the Site;

- Terms of use of the Services;

Any Order of Products within the framework of the Event implies the prior and unconditional acceptance of these General Terms and Conditions of Sale, which are subject to French law. The fact that the Subscriber ticks the box: "I have read and accept the general terms and conditions of sale" therefore means that he/she has read and accepted these General Terms and Conditions of Sale. If the Subscriber does not tick the box provided for this purpose, he/she will not be able to place an Order.

Arlettie reserves the right to adapt or modify these Terms and Conditions at any time. The General Terms and Conditions of Sale applicable are those in force on the day of the Order. By placing an order for Products on the Site, within the framework of the Event, the Customer certifies that he/she is an individual of legal age who is not a consumer and that he/she is an Employee, or a guest of the Employee acting for his/her own personal needs and acknowledges that he/she has the full capacity to commit to these General Terms of Sale.

Any breach of the provisions of these Terms and Conditions by the Employee or his/her guest and/or any disrespectful, abusive, rude or inappropriate exchange with Arlettie's customer service department may result in the cancellation of any unsent Orders and/or a ban on access to the Event or any subsequent sales and/or disciplinary action, of which your line manager will be informed, up to and including dismissal.

Registration for the Services is done by completing an online registration form accessible via the invitation link received by the Employee. Employees are required to use their work email address to register for the Services and access the Event.

Only one account may be opened per Employee, and Arlettie reserves the right to refuse the opening of an account requested by any Employee who has already been registered.

The invitation to the Event and login details are strictly personal to each Employee and must not be shared or transferred to any third party. Registrants (Employee and his/her guest(s)) also agree not to post any content or comments relating to the Event on social networks or any other customer experience platform or website. Failure to comply with the foregoing may result in the cancellation of any unshipped Orders and/or a ban on access to the Event or any subsequent sales and/or disciplinary action, of which your manager will be informed, up to and including dismissal.

The Subscriber acknowledges that Arlettie reserves the right to suspend or withdraw access to the Services and the Event if the Subscriber fails to comply with these registration terms and conditions and, in particular, if the Subscriber provides false, inaccurate, incomplete, illegible or out-of-date information. The Subscriber also acknowledges that Arlettie reserves the right to refuse the registration of any person who has previously registered and/or whose registration has been terminated by Arlettie due to a breach of its terms and conditions.

The methods of processing personal data are mentioned in article 9 of these General Terms and Conditions of Sale.

The Event is scheduled to be accessible from Thursday, November 12th 2026 at 7:00am to Friday, November 13th 2026 at 23:59, but may be cancelled, deleted or modified at any time.

Acceptance and confirmation of the Order on the Site are subject to prior registration, as described in Article 3 of these conditions, and to compliance with the day and time defined above.

Acceptance and confirmation of the Order is achieved by a series of data entries on successive screens:

1. Login to your personal account with your work email and password

2. Access to the Event

3. Selection and addition of the chosen Products to the basket (within the limits provided below)

4. Validation of the order basket and acceptance of these General Terms and Conditions of Sale

5. Entering contact details + confirming the type of delivery

6. Pre-contractual information

7. Choice of payment method and confirmation of choice of payment method

For the purposes of the Event, and in particular in view of the quantities available, each Employee or Guest is authorized to purchase a maximum of 5 pens (including writing instruments sets) for the duration of the Event. It is your responsibility to comply with these limits, failing which you will be subject to the cancellation of any orders not dispatched and/or a ban on access to the Event or any subsequent sales and/or disciplinary action, of which your line manager will be informed, up to and including dismissal. Any other discounts, including but not limited to the discounts employed, will not apply.

The Product(s) purchased at the Event are exclusively for the personal use of the Customer or his/her immediate family (parents, parents-in-law, spouse/partner, siblings, children/children-in-law), or to be given by the Customer as a personal gift (i.e., without reimbursement) to a third party. Only members of the Customer's immediate family (mentioned above) may reimburse the Customer for the price of the Product(s) purchased by the Customer for their personal use. In all other cases, the resale of Products purchased at the Event is strictly prohibited and may result in disciplinary action up to and including dismissal. Any Employee suspected of offering Products sold at the Event for sale on WeChat, eBay or similar sites will be subject to a disciplinary investigation and your supervisor will be informed.

Before any validation, the buyer will have been informed of the delivery times, in accordance with article L.111.1 of the Consumer Code.

As soon as the Customer's payment has been accepted, you will receive an e-mail confirming your Order, summarizing all the Products ordered, the billing and delivery address and the delivery date.

The validation of the Order by the Customer and the confirmation of the Order sent to the latter by e-mail by Arlettie, following the acceptance of the payment, shall constitute the conclusion of a sales contract between the parties and acceptance of these General Terms of Sale.

The price of each Product, displayed on the Website, is understood to include all taxes for the member countries of the European Union and to be inclusive of tax for Switzerland and the United Kingdom, to which may not be added delivery costs. The Products ordered do not give rise to any tax refund.

If there is a reference price (crossed out) next to the sale price, this is the price at which the Product was originally offered for sale by Montblanc (in-store or online) or a Montblanc distributor.

The price of the Products purchased is payable in full on the day the Order is placed by the Client.

Payment is made online by credit card (Carte Bleue, Visa, Eurocard/Mastercard, American Express) at the time of validation of the Order by the Customer. Payment by means of a Montblanc gift card is not accepted.

The direct debit authorization request is made at the time of the Order validation on the Website, except in case of server unavailability. Arlettie reserves the right to make a new direct debit authorization request in the event that the first one could not be completed due to server unavailability.

In the event of non-payment, incorrect address, or any other problem with the Customer's account, Arlettie reserves the right to block the Customer's Order until the problem is resolved.

Arlettie uses all necessary means to ensure the confidentiality and security of banking data transmitted on the Site. The latter is equipped with an online payment security system that encrypts the Customer's data. The payment information is transmitted according to the highest security standards. The transmission of banking data is guaranteed by Arlettie's partner: Shopify Payment for France and Global-E for all other countries, are technical service providers; as such, they do not handle disputes related to Orders, which are handled directly by Arlettie.

All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted, or used by third parties.

At no time does the Customer's financial data pass through Arlettie's computer system. Shopify Payment for France and Global-E for all other countries, check that the connection with the Customer's browser is secure before sending the payment form to the banking institution that carries out the financial transaction.

The Customer has the possibility to choose PayPal to pay for his/her order. After choosing this payment method, the Customer will be redirected to the PayPal website. The Customer will have to insert his identifiers and proceed with the payment.

In accordance with the provisions of article L.221-11 of the Consumer Code, the Customer will receive, at the latest at the time of delivery, for each of the Products, written confirmation of the price paid detailing the price of the Products and the delivery costs, if any, payable by the Customer.

The Products will be delivered to the address indicated by the Customer at the time of purchase. Customer must only use a personal address for the delivery. It will not be possible to collect the Products from any professional address (Richemont office or any brand’s shop).

For the delivery, Arlettie will deliver the order(s) within a maximum of fourteen (14) calendar days from the day following the payment of the Order.

The Customer will then receive an Order confirmation email with a delivery note.

Once the Order has been handed over to the carrier (dispatched status), a link allowing the Customer to track the package will be sent to the Customer by e-mail.

All Products will be shipped with packaging.

From the moment of delivery, ownership of the Products and the associated risks are transferred to the Customer.

If pieces or all of the Order cannot be dispatched for any reason, the Customer will be informed and the balance due will be refunded within seven (7) working days of the cancellation or modification of the Order, if applicable.

If the delivery time is exceeded and not justified by a case of force majeure, the Customer may request - if he/she so wishes - the cancellation of the sale and obtain a refund of the sums paid for the sale within a maximum period of seven (7) days.

In our efforts to reduce waste, we would like to point out that it is important for you to consider the impact of your purchases and not to buy more Products than you are likely to want to keep and return after the Event. Please consider your purchases before placing your Order.

You have a right of withdrawal of fourteen (14) calendar days from the date of receipt of your entire Order.

The above-mentioned 14-day period shall run from the day after the delivery of the Order validated by the Customer. This 14-day period shall begin on the first hour of the day following the day of delivery and shall end on the expiry of the last hour of the last day of the 14-day period.

If this period expires on a Saturday, Sunday or public holiday, it shall be extended until the next working day.

During this period, you may return undamaged Products without having to justify your reasons or pay a penalty. In case of damaged Products received, the procedure in article 7.2 will apply.

The Products must be returned in the condition in which you received them, in their original packaging, intact and complete. They must not have been sent with extended shipping and must be accompanied by all accessories, instructions and documentation.

To exercise your right of withdrawal, you can use the standard withdrawal form available in the "My Account" area or make any unambiguous statement indicating your intention to return the Product to Arlettie, in particular by declaring your return online from your account, under the heading "return and withdrawal".

Arlettie will acknowledge receipt of your withdrawal and will issue your return slip.

You must then return the Products to Arlettie, together with the issued return slip, no later than fourteen (14) days after your withdrawal, either:

- By post to the following address:

CROSSLOG for ARLETTIE ONLINE

ZA d'Arvigny - 104 rue Denis Papin 77550 MOISSY-CRAMAYEL

Arlettie undertakes to reimburse the total amount paid within 5 days of receiving the Product in its warehouses. This period may be extended if the return form does not correspond to the returned Order or in the absence of the latter at the following address:

CROSSLOG for ARLETTIE ONLINE

ZA d'Arvigny

104 rue Denis Papin

77550 MOISSY-CRAMAYEL

The refund will be made via the same payment method used for the returned Order.

Any risk associated with the return of the Product is the responsibility of the Customer. It is the responsibility of the Customer to ensure that the Products are returned to the correct address and in good condition.

Arlettie advises you to check the Product at the time of its delivery and if the delivered Product is not compliant (error of the Product, defective or damaged Product beyond the minor imperfections mentioned in article 8.1 of the present General Terms of Sale or incomplete), to make written reservations at the latest within three (3) days following this delivery, to Arlettie's customer service at the address guest@arlettie.fr.

In all cases, the provisions set out in Article 8.1 on legal guarantees shall apply, it being specified that, given the imperfections, the Product delivered that does not conform shall only be subject to a refund (and not to an exchange or repair).

To enable you to obtain all necessary assistance in the event of delivery of non-conforming or missing Products, please ensure that you retain the package in which the Products were delivered, as well as any documents and emails relating to your Order.

If, within seven (7) working days following the dispatch of the Order, the Customer has still not received his/her parcel, neither a delivery notice nor precise information via the online tracking of his/her parcel, he/she must go to his/her nearest post office or parcel delivery point with the tracking number of the parcel in his/her Customer account, particularly in the confirmation email sent to him/her when the parcel was dispatched.

If the carrier finds no trace of the parcel, the Customer must contact Arlettie's customer service as soon as possible via https://guest.arlettie.com/en/contact.

Arlettie's customer service will then open an investigation with the carrier and the Customer will receive an e-mail stating that an investigation has been opened.

If the parcel is found, it will be immediately returned to the Customer who will be immediately informed. If the package is considered lost, Arlettie will refund the total amount of the Order within fourteen (14) days from the end of the investigation.

All Products sold on the Website benefit from the legal guarantee of conformity (articles L217-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing you to return defective or non-compliant Products.

You have a period of two years from the date of delivery of the Product to act under the legal guarantee of conformity.

In this case, given that the Product is specific in that it has imperfections, you can only obtain a refund against return, and not a repair or replacement in the absence of available stocks of an identical Product.

You are reminded that the legal guarantee of conformity applies independently of any commercial guarantee that may be granted by the manufacturer or Arlettie.

Furthermore, if the Customer decides to invoke the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code, he may choose between the resolution of the sale or a reduction of the sale price. It is up to the Customer to prove that the defect (other than imperfections of the Product existing at the time of delivery) existed before the delivery of the Product and was not apparent at the time of delivery.

To provide you with the best possible service, and to ensure the management of customer relations, we need to collect personal data (such as your name, postal address, e-mail address, telephone number, etc.) that you provide to us or that we obtain during your purchases. Some of this information is essential to the processing and delivery of your orders. This essential data is identified by an asterisk. All this information is for internal use only. We only keep your data for as long as it is necessary to perform our services or if we are required by law to do so. The processing of your data on our website arlettie.fr is declared to the CNIL.

Arlettie Online, a simplified joint stock company, registered with the Paris Trade and Companies Register under number 841 311 731, whose registered office is located at 17 Avenue Raymond Poincaré - 75116 Paris, is responsible for processing your personal data in accordance with the French Data Protection Act of 6 January 1978 and the European Union Directive 95/46/EC.

In accordance with these texts, you have the right to access, rectify, oppose, and delete data concerning you. If you wish to exercise these rights, please contact our customer service department. We remind you that you can rectify your personal data at any time by going to your customer account.

A cookie is a small text file that is placed on your computer, mobile device or other device to collect anonymous data about your browsing on our site and to optimize it. Cookies are necessary to make your online shopping experience easier and more enjoyable. Cookies give you access to personalized features and allow us, for example, to identify you or recall your preferences during navigation and on future visits. In addition, reading cookies also allows us to improve our site, to know the number of visitors and the frequency of visits, to ensure that our site functions correctly and quickly.

Cookies do not damage your computer and cannot carry viruses. They cannot run automatically. Furthermore, cookies do not collect any information from your computer or personal files. Our cookies are not used to store sensitive personal identification information, such as your address, password, or credit card information.

If you wish, you can delete and/or block cookies from your computer. Although each browser has different settings, the configuration of cookies is usually done in the "Preferences" or "Tools" menu of your browser, at the top of your screen. For more information on how to configure cookies, you can consult the "Help" menu of your browser. If you delete and/or block cookies, some of our services may not function properly or at all if you set your browser to reject all cookies.

All elements of the arlettie.fr site, whether they have been the subject of a trademark registration (photos, product sheets, descriptions, layout, etc.) are the exclusive property of Arlettie or its partners and may not be used. All trademarks, visual or audio texts, comments, works, illustrations, and images reproduced on the Arlettie website are protected by copyright, trademark law and image rights. They are the full and complete property of Arlettie or its partners. Any reproduction or representation, in whole or in part, constitutes an infringement that may incur the civil and criminal liability of its author. The user who has a website, blog and who wishes to place, for any use, a simple link referring directly to the home page of the Arlettie website, must request authorisation from the company ARLETTIE ONLINE. Any hypertext link to the Arlettie website using the "framing" or "in-line linking" techniques is strictly forbidden. In any case, any link, even tacitly authorised, must be removed on simple request from the company.

Events of force majeure as defined by French legislation and jurisprudence that make it impossible for Arlettie to execute the sales contract under the conditions provided for constitute a cause for suspension or extinction of Arlettie's obligations. Arlettie cannot be held responsible for the non-performance of the contract concluded in the event of the occurrence of one of the above-mentioned events.

If the force majeure event continues beyond one month from its occurrence, the Parties may notify each other by registered letter with acknowledgement of receipt of the cancellation of the Order without any right to compensation on either side.

In the event of a dispute arising from the present contractual relationship, the parties undertake to seek an amicable solution before any legal action is taken. In accordance with Article L.152-2 of the French Consumer Code, the Customer is informed that he/she has the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative dispute resolution method.

ARLETTIE ONLINE is a member of the Fédération du e-commerce et de la vente à distance (FEVAD) and the e-commerce mediation service (60 rue la Boétie - 75008 Paris - relationconso@fevad.com, www.fevad.com). To find out how to apply, click here.

The competent court in the event of a dispute shall be that of the defendant's place of residence, without prejudice to the Customer's right to bring an action before another court in his capacity as a consumer.

The Website complies with French law, and in no case does Arlettie guarantee compliance with local legislation that may be applicable to you when you access the Website from other countries.